Understanding Our Shipping Policy
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 5 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.
Average transit times to the United States: 7 - 20 Business days
Average transit times to International: 10 - 25 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order within 24 hours of creating it for the cancellation to take effect. If the item has already shipped, please email admin@yclrj.com. All you need to do is send us an email with the subject line "CANCEL".
You must cancel your order within 24 hours of creating it
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at admin@yclrj.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)
Helpful Hint:
1.Normally, the local shipper deliveries package on workday( Mon. - Fri.), to ensure safe delivery of your parcel, so it is best for you to choose an address where you can receive package on workday as shipping address. It's best to keep your phone open during estimated time of arrival, because shipper might contact you via phone.
2.The shipping service we used is required to have the customer's signature for a successful delivery. So please make sure that you or your authorized person at shipping address. If we shipped to your shipping address and have a signature file, we do not take responsibility once the package is lost or stolen.
The following conditions will be borne by the buyer:
1. If tariffs arise in the recipient's country, but the tariffs will be paid by the buyer.
2. Due to the buyer's delay in delivery or modify the address resulting from the cost of the buyer will bear this part of the cost.
3. Due to buyers for their own reasons halfway to cancel the order, or the goods returned, this part of the cost borne by the buyer.
Comprehensive Shipping Options
Our shipping policy provides various options to ensure that every customer finds a suitable choice for their needs. We understand that different customers have different timelines, so we offer standard, expedited, and overnight shipping. This means you can select an option that works best for you, depending on how quickly you need your order delivered. However, regardless of the shipping method you choose, we strive to maintain the same level of quality and care in handling your items.
Transparent Tracking System
Tracking your order is essential, which is why our shipping policy includes a transparent tracking system. After your order is shipped, you'll receive a tracking number that allows you to follow your package's journey in real-time. Therefore, you won't have to wonder about your package's location or delivery time. You can easily check its status online, so you’ll stay informed every step of the way.
Committed to Customer Satisfaction
At the heart of our shipping policy is our commitment to customer satisfaction. We know that receiving your items on time is crucial, but we also care about how they arrive. We package all orders with care and ensure they are delivered safely. If you encounter any issues with shipping, our customer service team is here to help. Because we value your trust, we strive to resolve any problems swiftly and effectively.